CASE STUDY
step improvements, so everyone who has to
access something further down the process
has better, faster processes and therefore
saves them time. So in essence, there is less
dead time spent on our processes.”
Cloud is the next big step for Henley.
Over the next 12 months, the company
will perform a full review and look to finalise
a complete cloud strategy, so that all core
systems will be cloud-based. Hyland’s
new Foundation platform is “very
appealing because of the continuous
improvements happening under the hood,”
according to Bree.
Up until now, Henley has been working on
a two-year upgrade cycle, purchasing the
latest iteration of OnBase every other year.
“Now will be able to take what we need,”
explains Bree. “Moving to OnBase
Foundation falls nicely in line with our
planned move to the cloud. It will allow us to
get more mature with our development and
change management processes and adopt
common development process across all
core systems.
Henley’s client portal, which is a big part of
the company’s drive for complete customer
satisfaction. The same file has multiple uses
but avoids duplication.
“We have seen cases where, for example,
something that was previously taking
half an hour has been reduced to three
minutes,” said Bree. “In other cases, we see
“It will also simplify things and provide
an easier method for staff to work from
anywhere. We have 28 display sites and
three offices, so have a very open and flexible
working environment. This will provide an
efficient platform so people can work from
wherever they need to be, accessing whatever
information they require.”
Summing up, Bree states that
Hyland’s content services platform
will ultimately help simplify Henley’s
architecture and networking. •
“This is an example of using API connections
through to OnBase. When we started with
APIs we did a lot of development work,
which is part of the reason we chose OnBase.
It allows us to adapt it to our needs and to
really take ownership,” continues Bree.
Hyland’s Content Services solutions allow
Henley to maintain a state of constant
improvement through the workflow
processing and integrations the company
deploys through OnBase. This applies right
across the company, working with different
departments to improve processes and save
employees time.
OVER THE NEXT 12 MONTHS,
THE COMPANY WILL PERFORM A
FULL REVIEW AND LOOK TO FINALISE
A COMPLETE CLOUD STRATEGY, SO
THAT ALL CORE SYSTEMS WILL BE
CLOUD-BASED.
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