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AS WITH ALL INDUSTRIES , PUBLIC AND PRIVATE , DIGITAL TRANSFORMATION STRATEGIES ARE MOST EFFECTIVE IN SMALL DOSES .
Scott Ho , Vice President Asia Pacific Japan – Lucidworks
5
priorities for public sector CIOs
COVID-19 has further accelerated the timeline for Digital Transformation in government departments . Scott Ho , Vice President Asia Pacific Japan – Lucidworks , explains the top five priorities that CIOs need to consider to ensure a smooth transformation .
In the private sector , we have already seen enterprises and e-commerce companies use Artificial Intelligence ( AI )-powered digital experiences to great benefit as a differentiator for their employees and customers . Likewise , in the public sector there has been growing pressure from politicians and citizens to invest in new technologies to modernize legacy systems and achieve better outcomes for the public .
Initiatives , such as the Australian Digital Transformation strategy , outlines how the Australian government departments plan to deliver world-leading digital services by 2025 . With COVID-19 further accelerating the timeline for Digital Transformation in government departments , the Australian public sector must equip departments with the ability to deal with increased digital workloads while improving employee productivity and ensuring government services and policy outcomes are efficient and easily accessible .
As with all industries , public and private , Digital Transformation strategies are most effective in small doses . Public sector CIOs need not get lost in the challenge – focus on these five issues and tackle them one at a time , prioritizing what is most important based on the outcomes your department is charged with .
1 . Technical debt must go
Poor digital experiences are often a result of legacy systems that require a disproportionally high level of maintenance . Technical debt is a true lose-lose situation : high operational costs as well as poor user experience . In order
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