CASE STUDY
WE PROVIDE ACCESS TO GREAT LEARNING AND DEVELOPMENT RESOURCES LIKE CONNECTED .
Auckland , supporting core objectives in learning , teaching and research , but also contributing to the university ’ s success as a vibrant city center campus with strong ties to industry and the communities it supports .
The university consistently outperforms institutions of similar size and wealth in regional and global rankings and the way in which our technology teams work closely with colleagues from all areas to deliver high value services and solutions in an effective and responsive way contributes to that success .
What was the benefit of using the SFIA skills framework ?
It ’ s based on the combined knowledge , experience and feedback of thousands of technology professionals and can be used as a cornerstone for a broad range of people and skills related use cases , from attracting and recruiting better candidates , identifying and managing risks , spotting opportunities to make optimum use of ‘ skills to hand ’ and even planning different future scenarios and operating modes by using it for strategic workforce planning . taught ) a new skill and then creating an opportunity to put it into practice and validate it as a new competence . Critically though , it can also result in no action being taken .
Across a large and multi-skilled function , staffed with people with a growth-mindset and the right culture , not every skill gap needs to be addressed , because this approach provides so much more confidence and certainty around which skills gaps are the most important to address .
When and how did you start using Skillsoft ’ s Percipio platform ?
About 18 months ago , through an introduction via the university ’ s learning and development team . The Skillsoft team ran a showcase event that the university hosted . I was impressed by Skillsoft ’ s own transformation into an organization that had understood the need to transform itself to keep pace with the new digital age .
How did Skillsoft ’ s Percipio platform enable your department to become more agile ? includes a browser plugin to allow you to search for and access specific ‘ bite-sized ’ resources to help with providing immediate solutions to problems encountered – even in the middle of a sprint and without the need for context-shifting . This flexible and ‘ just in time ’ approach makes it an effective part of the toolkit to support our new ways of working .
Can you explain how the ConnectEd learning academy benefited your department ?
Creating ConnectEd was a powerful statement of intent of our commitment to skills agility . We set out to develop and nurture a growth mindset within the wider team and to succeed in that I believe you must encourage learning and remove as many barriers as you can .
Making learning accessible , relevant and fun is critical – as is providing a supportive working environment that allows people to apply their learning and develop confidence in using their new skills , without fear of failure .
How did this enable you to internally grow your public cloud capability ?
Our CUSP program for growing our public cloud capability includes a dedicated channel within ConnectEd where we have curated both the best of our acquired content from the Skillsoft catalogue with our own ‘ home-grown ’ content .
How do you address any skills gaps made apparent by the framework ?
We encourage our people leaders and teams to try and define the risks associated with skills gaps and come up with appropriate action plans . This can inform large-scale co-ordinated upskilling programs such as our Cloud Uplift Skills & Practices ( CUSP ) program that will impact nearly all our people and transform the breadth and depth of our capability so we can derive maximum value from our public cloud investment .
It can result in teams collaborating to learn , coach and ultimately upskill collectively . It can be an individual identifying a specific development priority and applying the 70:20:10 rule to first learning ( or being
Percipio includes a catalogue of great learning resources ranging from traditional ‘ elearning ’ style offerings to practical bootcamps , access to remote mentors , audiobooks and ebooks . It ’ s available 24 / 7 on desktop , tablet and mobile and even
We can also create custom learning paths and even help staff prepare for AWS and Microsoft certifications . It has meant we can afford to adopt a more broad-based approach and provide an opportunity to upskill to all our people . •
WE WERE LUCKY IN HAVING SFIA AVAILABLE TO US AS AN ICT FUNCTION ,
SO WE HAD A VERY FIRM SET OF FOUNDATIONS ON WHICH TO THEN BUILD
OUR APPROACH TO SKILLS AGILITY . www . intelligentcio . com INTELLIGENTCIO
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