CASE STUDY

Founded in 1810 , the City of Liverpool is one of the oldest urban settlements in Australia . Until the 1950s , it was a satellite town supporting surrounding farmland however , during following decades , the urban sprawl of Sydney led to it becoming an outer suburb of the city .

Liverpool City Council provides a portfolio of services to residents and businesses in the area . Its 800 plus staff manage everything from waste and recycling facilities to parks , libraries and childcare centers .

As the area has grown in recent years , so too has the support delivered by the council .

This has led to a rise in the number of internal processes followed by staff across all departments and locations .

The council deployed and began using Nintex Promapp in 2014 as part of a New South Wales government initiative to streamline the operation of local councils .

Peta Kinnane , Liverpool City Council Acting Audit and Risk Co-ordinator , says the initiative was designed to ensure that local councils were operating as efficiently as possible , ahead of some planned consolidations .

“ At that time , we realized that work was needed on our internal processes ,” said Peta

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