INDUSTRY WATCH

data cloud company , has announced that Bank Mandiri has expanded its use of its data platform to strengthen its resiliency and agility in dealing with the impact of the COVID-19 pandemic .

By using Cloudera ’ s data platform , the Indonesian bank can manage more than 100 million data records on a daily basis and make use of data-driven insights to adapt to the changing situation more quickly while monitoring the health of its customers and employees , and maintaining compliance with prevailing regulations .

Bank Mandiri is the largest financial institution in Indonesia that has contributed to the local banking industry and economy for 20 years . To achieve its goal of becoming the country ’ s leading wholesale bank and digital retail bank , it is committed to providing financial services that integrate into its customers ’ daily lives through simple , fast and trusted digital banking solutions .

According to Billie Setiawan , Head of Enterprise Data Management at Bank Mandiri , Cloudera ’ s data platform has strengthened the bank ’ s resiliency and agility to maintain its business development and handle the impacts of the COVID-19 pandemic .

“ Cloudera ’ s data platform supports Bank Mandiri ’ s Digital Transformation ,” he said . “ The platform allows us to gain data-driven insights to adapt to changing situations quickly . At the same time , we can look after our customers and our tens of thousands of employees in terms of COVID-19 exposure . This pandemic has created such significant pressure to the economy and the banking business . Yet , it has also brought about the new normal , which includes changing customer behaviors .”

In response to such changes , Bank Mandiri and Cloudera jointly built a Big Data platform known as Enterprise Information & Decision Platform , which serves three main purposes .

Firstly , the platform monitors the liquidity and daily transactions of its 2,556 branch offices and 2,236 micro networks in real time . With the ability to collect important data – such as footfall , volume , value and frequency of transactions – the bank can make more effective decisions , empowering it to continuously deliver excellent customer service and maintain well-organized transactions .

The Big Data platform also provides COVID-19 exposure zone mapping . As such , the bank can decide which branch should remain operational , as well as swiftly deliver that information to customers and stakeholders such as the Financial Services Authority ( OJK ).

Secondly , the Enterprise Information & Decision Platform keeps track of the health status of Bank Mandiri ’ s 76,477 employees working in 12 regional offices , 90 area offices and 2,556 branch offices every day .

In a matter of hours , the platform can determine if any employee is potentially exposed to COVID-19 , by recording and analyzing their work location ( i . e . in the office or at home ), the type of www . intelligentcio . com INTELLIGENTCIO

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