COUNTRY FOCUS : SINGAPORE
can be driven by erience
services to counter the disruptors or face the real likelihood of failing to win and maintain new business .
Content services is one area that can have a profound impact on this . A modern , advanced content services platform will offer many ways to streamline and automate backend processes , while providing a more transparent view of files , documents and data . Making these business fundamentals more accessible will increase reliability and the speed of processes and therefore go a long way towards securing customer trust .
The digitization of documents speeds up many facets of transactional processing and other areas of the business . However , this chain of digital files requires structure and relies upon the ability of staff to access the information they need exactly when they need
The banking and finance industries in the Asia-Pacific region are – to use a slightly blunt turn of phrase – in this up to their eyeballs .
it . Furthermore , information these days needs to be presented in a format that can be read wherever an employee happens to be , on whatever device they are using at the time . That applies to data from social media , images and files in both structured and unstructured data formats , digital forms , web searches , scanned documents and more .
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