FEATURE: DATA CENTERS
Customer
service is
the key to
continuity in the
era of disruption
Customer service must be engrained
into every facet of the date center
providers’ industry. Hiroshige
Sugihara – Head of APAC, Colt DCS,
explains how companies can ensure
continuity in the era of disruption.
In APAC and across the globe, we are seeing businesses and
enterprises step up their cloud and IoT adoption to achieve
unsurpassed levels of digitisation and connectivity. As data center
providers, our mission is to ensure we stay ahead of the huge data
demands created by modern information technology.
However, meeting demand for capacity is but one piece of the puzzle.
Along with increased capacity, modern customers expect unparalleled
levels of flexibility and reliability. As such, customer service and
collaboration shouldn’t just be a ‘nice to have’ but must be engrained
into every facet of the services we provide.
Growth like we’ve never seen before
When it comes to providing data center services for the modern
enterprise, hyperscale is the name of the game. Meeting business
demand requires data center facilities to grow as customers grow and
this means data centers are now larger than ever.
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