NEWS
Nando ’ s serves up world-class payment experiences with Adyen across all payment channels – online , in-restaurant and in-app – and to deliver insights that enable Nando ’ s to personalise each interaction . Nando ’ s also sought a partner with strong risk management and fraud prevention capabilities as it continues to digitally transform .
Adyen , the payments platform of choice for many of the world ’ s leading companies , has announced its partnership with Nando ’ s across Australia and New Zealand .
The fast casual dining network , which is famous for its flame-grilled Peri-Peri chicken , has selected Adyen ’ s unified commerce offering to help deliver on its mission of providing cutting-edge customer experience , across every touchpoint .
Adyen was chosen by Nando ’ s for its ability to provide a single view of the customer
“ We wanted a modern , world-class engine that would help us access customer insights across all channels . We cast a large net to see which providers could truly deliver on our vision for unified commerce and exceptional customer experience and Adyen stood out . Not only do they have strong market momentum and great credentials , Adyen also align with our purposeled values ,” said Ed Tollinton , CIO , Nando ’ s Australia and New Zealand .
Nando ’ s is rolling out Adyen ’ s unified commerce platform across its website , app and network of 200 plus Australian and New Zealand restaurants .
Study reveals that customers feel underwhelmed despite seismic digital switch
new study from VMWare has revealed
A that only 29 % of consumers around the world believe the companies they interact with now deliver an improved digital experience compared to before the pandemic .
The findings from the study of more than 9,000 consumers , across Japan , Italy , Spain , United States , France , Germany , UK and Singapore , reveal while there has been a seismic digital switch , businesses have not captured the attention of customers , who are feeling largely underwhelmed .
Key industries have fallen short on delivering cutting-edge digital experiences , according to the research . Those experiences might range , for example , from retailers moving to enable card payments , to tracking deliveries online from factory to home , or engaging with a new application that provides an even greater level of customisation throughout the ordering process . This is despite 64 % of survey respondents identifying themselves as ‘ digitally curious ’ or ‘ digital explorers ’ signalling a receptive and readily available digital audience .
Matthew O ’ Neil , Industry Managing Director , Advanced Technology Group , VMware said :
“ There is no question that the development of new digital experiences has been integral to many businesses ’ very survival over the past 12 months . However , while many companies successfully made the digital switch , our consumer insight shows that many have not delighted their customers with these new online experiences .”
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