INDUSTRY WATCH
Even for customers that pay on terms , the difference it has made in empowering the business to take control of payments has been huge .
“ We do some upfront payments through Ordermentum and some are seven days later , some 14 days ,” said Rababi .
“ We just had to keep going back there and talking to them and explaining it to them . We ’ d tell them ‘ You can ring us any time and we ’ ll do it for you ’,” said Rababi .
“ We ’ ll still call you and ask you for your order , we ’ ll just do it through Ordermentum on our end .”
“ It ’ s good to have payment details on file especially if you know something ’ s going on , then you can just go click on the credit card charge button and take your payment .”
All worries of whether customers would take up using the system quickly disappeared , and new customers are even asking them to use it .
With cash flow sorted , the team at Di Pacci have also noticed a huge time saving from taking orders with Ordermentum .
“ Before , every customer was on a different price . Most customers were on different pricing depending on whether they were on loan or supply only , or a high volume or low volume account ,” said Rababi .
“ A lot of them are already using Ordermentum and they ask if we use it . When we say that we use Ordermentum they say ‘ Oh , beautiful !’,” said Rababi .
For the few with hesitations , it ’ s been a simple matter of working closely with them to make sure they understood exactly how to place an order on the app , and letting them know they always had someone to talk to .
I CAN SEE MONEY EVERY MORNING WHEN I WAKE UP – I SEE ORDERMENTUM IN MY BANK ACCOUNT .
“ And some people take plain cups , some people take printed cups , which are more expensive . Some people take the generic chocolate some people want the expensive chocolate . So it was a lot of work tracking all the different customers and their deals , and now we just save everything once and it ’ s just there . We save a lot of time .”
Rababi has been blown away by how fast order taking is now , even for the few customers they still help over the phone .
“ I noticed my PA did an order within 10 seconds ,” said Rababi . “ She goes ‘ bang , bang , bang ’ and it ’ s done ! I used to sit there , do the orders , ring every customer one by one , then write it on a piece of paper , go back into my invoice system , write it in , try to remember what they paid for it last time , look up previous invoices .... It ’ s definitely a blessing .” p
74 INTELLIGENTCIO APAC www . intelligentcio . com