Intelligent CIO APAC Issue 15 | Page 74

INDUSTRY WATCH operations , while increasing automation and increasing employee performance and engagement levels . Key planning and execution functions will be fully managed by the system which optimizes tasks and reduces the risk of human error .
How scalable does the solution promise to be ?
Blue Yonder WMS runs some of the largest and most complex warehouses in the world and delivers unmatched stability and scalability to support Catch ’ s future growth . When combined with the flexibility and scalability of the Microsoft Azure backbone , we can seamlessly accommodate both growth and seasonal scalability requirements without incurring the cost of an over-engineered solution during non-peak periods .
Blue Yonder ’ s solution has a proven ability to manage global networks with visibility down to the local level . As Catch expands in the future , we can rely on Blue Yonder ’ s solution to provide complete visibility over the entire warehouse and peak system performance whenever it is required .
What benefits are being passed on to your customers ? increase in demand for online shopping , and rising customer expectations , there is more pressure than ever before to fulfill orders as quickly as possible . Warehouse staff don ’ t want to be burdened with a system that is slow or lacking important information , making their job harder to complete . The Blue Yonder solution not only automates some of the more manual and repetitive tasks for staff , it also enables them to complete other tasks much more efficiently , by giving them all the information they need to perform at their best and improving their satisfaction levels .
Why did you choose to work with this provider ?
Catch decided to work with Blue Yonder due to its proven capabilities and global experience in supporting complex and high-volume eCommercebased businesses . Blue Yonder spent the time with us to develop a detailed understanding of how things work today and provided practical recommendations on where to focus to support rapid future growth . This collaborative approach with Blue Yonder ’ s engagement team gave us the confidence that we could rely on Blue Yonder as a long-term strategic partner to support us throughout this journey .
Catch ’ s vision is to become the place where Australians start their shopping journey , and part of that is continuing to offer our customers great savings on their favorite brands . The Blue Yonder platform will greatly increase efficiency and agility in the warehouse , and enhance the level of automation , leading to a reduction in labor costs and significant productivity gains , which ultimately results in even lower prices for customers .
Furthermore , by increasing visibility and efficiency in the warehouse , Blue Yonder will enable us to deliver higher quality customer service over the entire delivery journey . Catch will know the status and whereabouts of an order right from the warehouse shelf , to the customer ’ s doorstep , resulting in superior customer service , fewer stock outs and faster delivery times .
How is the solution increasing employee performance
and engagement ?
Today ’ s retail eCommerce market is particularly challenging for many reasons . With a sudden
What are the advantages delivered by real-time transaction processing ?
Real-time transaction processing ensures everyone is given an accurate picture of order status and stock levels . With no delays in order processing , there is reduced opportunity for out-of-stocks to occur in between the time the customer made the order , and the time it was processed . More accurate inventory levels and less stockouts result in happier customers , while allowing for reductions in safety stock and working capital .
Real-time transaction processing means there is no delay in information reaching warehouse staff . With data scanned automatically into the system , staff are able to manage all orders by exception as they come in . If there is a problem with a particular order or group of products , staff can rectify the issue immediately rather than waiting until the next day , by which time more incorrect orders are likely to have been made . Seeing errors as they happen enables warehouse staff to deliver better quality customer service , and therefore encourages customers to keep returning to our store . p
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