Intelligent CIO APAC Issue 19 | Page 76

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In 2022 we will continue to see companies using IoT to enhance their operations .
Today , wearable devices such as health trackers , Augmented Reality ( AR ) glasses , badges , lenses , bracelets , sensors and watches have tremendous business potential . Like any other new technology , wearables can transform businesses and lives for the better . comfort of their own home . With Voice AI , owners can simply speak aloud to remotely lock or unlock vehicle doors , start or stop the engine and adjust the cabin temperature – to name a few possibilities .
In customer services , IoT technology will continue to increase the power of customer relationship management ( CRM ) systems – for instance , IoT devices can report problems to the customer desk even before the customer notices them .
We ’ re also seeing IoT innovation in the education sector where wearables are becoming a game changer . Students can use Virtual Reality ( VR ) headsets to explore three dimensional views of the human body , providing a more immersive and compelling learning experience . Additionally , wearables are improving student engagement and the quality of teacher-student communication .
On that note , the global wearable device market is estimated to reach US $ 87 billion in revenue by 2023 . Which other industries are innovating in this area ?
Wearables can impact business operations , decision making , and improve engagement with customers and employees . For instance , wearables can be used to detect fatigue and drowsiness of drivers in the automotive industry , while wearables like wrist bands , connected clothes and headwear are proving invaluable in the manufacturing sector .
The industry ’ s innovative use of wearables is improving efficiency and worker safety by providing real time data on machinery malfunctions and hazardous environments . Workers can also be trained on dangerous tasks through the use of AR glasses and wristbands .
In healthcare , we have entered the decade of IoT . The data obtained from IoT devices help healthcare , pharma and life science companies to make better decisions and gain a competitive advantage . Doctors receive patients ’ real time data even if the patient is not at hospital and alerts if any deviations occur . Wearable devices are also used to monitor glucose levels , heart attacks , asthma , coagulation , depression , sleep and more .
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