FEATURE : HYBRID WORK FUTURES
CUSTOMER AND STAKEHOLDER – SUCH AS VENDOR AND PARTNER – EXPERIENCE CONTINUES TO BE MASSIVELY RESHAPED BY DIGITIZATION AND THE INTERNET .
each iteration where they “ reflect on the past to improve the future .”
That sort of reflection hasn ’ t really felt possible for a lot of us iterating on the future of work . We ’ ve had to build the plane while flying it , and many of us haven ’ t been able to properly sit down and reflect on what it means to be dependent on the Internet for work , a network that sits beyond our ownership and control , and what we need to create holistic strategies around that .
We all need time to reflect in order to understand the key behavioral changes , innovations and technology additions that will be needed to do business in the new year .
Internal-facing operations
Under the new realities of remote work , the Internet is now effectively the enterprise backbone , which as a ‘ best-effort ’ transport can have significant yet unforeseen consequences for businesses .
With applications and IT infrastructure hosted in the cloud and corporate traffic running across the Internet , performance is crucial to maintaining or improving productivity .
The positives are that new productivity-enabling tools are easier to consume . They can be onboarded quickly and at the demand of users , assuming backend policies are flexible enough and controls secure enough to facilitate this .
The challenges are that the Internet is a shared infrastructure with no ( meaningful ) service level agreements . Central visibility of expanding application environments and multi-cloud is critical ; as is being able to locate bottlenecks and other , potential , single points of failure ; and being able to quickly pinpoint the root cause of degradation or outages to important services like cloud-based authentication , CDNs and DNS , and have the diversity or redundancy to be able to route around it .
Diversification across the complete enterprise stack is needed . Operations need to be maintained no matter what kind of load or conditions are impacting the
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