CASE STUDY
When you ’ re operating in one of Queensland ’ s fastest-growing regions and providing services to 16 % of the state ’ s population , the pressure to perform well is constant .
With the help of HCL and its Simplfied Water Analytics Solution , Unitywater is trialling the use of Big Data , combined with smart analytics , to see and act on network issues before they affect customers .
When you ’ re also responsible for something as crucial as delivering everyday reliable and clean drinking water and sewerage services that are economically and environmentally sustainable , the pressure is even greater as disruptions have a knock-on effect for customers receiving an essential service .
Unitywater delivers these services to residents and businesses in Queensland ’ s Moreton Bay , Sunshine Coast and Noosa areas . Over the years , it has earned a reputation for reliable operations and strong levels of customer service .
Unitywater is working towards providing a pre-emptive and proactive customer service experience . They want things to work seamlessly behind the scenes , so residents and local businesses can get on with what ’ s important to them .
To help build a reliable , pre-emptive customer experience , Unitywater is employing digital technology .
The power of data
As part of an on-going drive to put downward pressure on costs to keep prices low for its customers , Unitywater is increasingly making use of digital data . Drawn from a range of sources within the organization , this data will be used to guide everything from managing unplanned outages to planning for preventative maintenance and expansion of infrastructure for this growth corridor in south east Queensland .
To get as detailed a picture of operations as possible , data is being drawn from both Information Technology ( IT ) systems and Operational Technology ( OT ) systems . The IT systems include those which support customer service , billing , metering and work orders for field crews . The data from OT systems provides time series data from SCADA across a range of infrastructure including sewage pump stations , water reservoirs and sewage treatment plants .
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