INTELLIGENT BRANDS // Cloud

creating more intelligent and natural customer interactions .

Tim Jackson , Managing Director , Access4

“ It will be incredible to work with Access4 , an organization that shares our customer-first mindset and whose goals align with our own ,” said Karen Bowman , VP , Channel at UJET . “ We are proud to be partnering with Access4 and are thrilled to help them deliver on that shared vision by providing tailor-made cloud contact center solutions into the growing ANZ market and greater APAC region .”

Access4 ’ s partner network will have access to UJET ’ s contact center products and features , which includes a unique approach to an embeddable experience , enabling businesses to fully integrate support into their existing mobile experience .

Audrey William , Principal Advisor at Ecosystm

Under the terms of the partnership , Access4 will now be able to offer UJET ’ s cloud contact center solutions to further assist Australian innovative businesses in unifying and enhancing the customer experience to meet the needs of the modern consumer .

The integration of UJET ’ s ultra-modern cloud contact center solution into Access4 ’ s award-winning SaaS platform SASBOSS continues the expansion of best of breed unified communications to Access4 ’ s product catalogue .

Access4 will now enable hybrid environments for customers which require a breadth of cloud UC and contact center solutions in the same environment and with the same provider thereby offering enterprises of all sizes a unique proposition in the ANZ market .

Additionally , this partnership helps digitally focused businesses adopt scalable , reliable and secure customer experience tools , eliminating operational silos while

With UJET ’ s in-app support ( SDK ), businesses can eliminate fragmented and repetitive customer interactions while unifying their data for a more intelligent and secure customer journey . The new UJET Virtual Agent provides proactive , conversational AI to empower both customers and contact center agents .

“ It is paramount that we help navigate our partners through the current business climate and identify ‘ born in the cloud ’ solutions to improve customer experience and operational efficiencies ,” said Tim Jackson , Managing Director , Access4 .

“ This partnership will offer a truly integrated solution for MSPs who want to unify their contact channels from separate queues to a single combined queue containing chat , calls , email and SMS . The offering will enhance the customer experience by allowing the customer to stay within the one app or website for support , sales or marketing needs .”

Analyst firm , Ecosystm , has found that 65 % of business leaders in Australia rated improving customer self-service as a top measure to improve customer experience .

Audrey William , Principal Advisor at Ecosystm , said : “ Customer teams recognize the importance of meeting and engaging with customers on their own terms . Fiftyfour percent of contact centers in Australia are also focused on creating the right omnichannel experience , giving their customers the ability to switch between channels seamlessly without the need to reauthenticate themselves .

“ There has been a rise in customer engagement through mobile apps and social messaging platforms . This highlights the importance of having data synchronized across all channels . UJET ’ s cloud contact center solution helps organizations innovate and lead with a mobile first mindset and that ’ s really important in this new era of customer engagement that we are living in .” p

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