On the lighter side of things , we ask the industry experts what makes them tick . . . .

For me , it ’ s every time we get a great customer outcome . It ’ s easy to be dispassionate in our industry , to think of our remit as simply delivering products and services , but it can be much more than that . I like to think in terms of ‘ what have I done and who have I helped ?’ In sectors like education and healthcare , that can be obvious – our technology can provide a real benefit to students and help to save lives . To me , those are memorable achievements and they give me a great deal of job satisfaction .

What first made you think of a career in technology ?

I hold a dual degree in business administration and ancient history so it was a logical choice – not ! When I entered the jobs market after university , the dot . com boom was kicking off . It was clear to me it was something worth getting attached to – that the Internet was going to have a significant impact on all our lives – so when a job came up with a company called Cabletron Systems , taking it was a no-brainer . That was the start of my career in the ICT industry and , in retrospect , a pivotal moment in my life .

What style of management philosophy do you employ with your current position ?

It ’ s about trusting and empowering the team . I see my task as lining up a roomful of experts and creating a setting that enables them to be their best . Ideally , the room should be vibrant and bouncing with ideas , with everyone feeling comfortable speaking their minds . If I can foster a culture that encourages and supports all contributors to deliver great outcomes , then it makes my job incredibly easy .

What do you think is the current hot technology talking point ?

Looking at our lives right now we look at the transformations we are going through due to the

I see my task as lining up a roomful of experts and creating a setting that enables them to be their best .

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