TRENDING
Singapore key findings
• Among the five markets , Singapore holds the highest percentage of financial institutions ( 19 %) that do not use any of the five disruptive technologies ( Artificial Intelligence , business process management , Machine Learning , Deep Learning and predictive analytics )
• Almost eight in 10 ( 79 %) organizations felt that RPA has improved overall business operations , with a reduction in manpower or burden of administrative personnel ( 68 %) as the most significant benefit , and RPA as a catalyst for driving Digital Transformation ( 68 %)
• In terms of factors that organizations consider when drawing up a RPA budget , most organizations ranked maintenance costs ( 88 %) as the most important factor , followed by implementation costs ( 59 %) and ancillary costs ( 59 %)
• Of the organizations that implemented RPA solutions and technologies during the pandemic , most ranked the increased cost and time savings ( 75 %) as well as the reduction in manpower or burden of administrative personnel ( 75 %) as the most important factors
• 71 % of organizations said that the future growth of RPA is promising
Malaysia key findings
• 93 % of organizations felt that RPA has improved overall business operations , with increasing efficiencies and speed within the organization as the main driver of RPA adoption ( 86 %), followed by allowing workers to concentrate on higher value tasks ( 70 %) and reducing errors ( 68 %)
• In terms of factors that organizations consider when drawing up an RPA budget , most organizations ranked implementation costs ( 69 %) as the most important factor , followed by maintenance costs ( 62 %), ancillary costs ( 49 %) and business process value ( 49 %)
• Within the next two to three years , 41 % of organizations expect to invest approximately up to 50 % of their total automation budget in RPA , and 36 % organizations expect to invest approximately up to 75 % of their total automation budget in RPA
• Of the 56 % of organizations that are not currently using RPA solutions and technologies , 13 % are planning to implement such technologies within the next six months , and 16 % are planning to do so within the next year
• More than eight in 10 ( 84 %) of organizations said that the future growth of RPA is promising
The research was commissioned by Blue Prism . Respondents include 802 global business leaders in Australia ( 200 ), Hong Kong ( 201 ), India ( 201 ), Malaysia ( 100 ) and Singapore ( 100 ). All respondents have worked in financial services for 10 years or more and are in companies with more than 10 employees . All interviews were conducted online from September to October 2021 . p
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