Intelligent CIO APAC Issue 25 | Page 10


Mambu enters strategic partnership with Visa

Both companies recognized the importance of interconnectivity to meet the growing demand of FinTechs along with incumbent financial institutions . Mambu is developing an integration to Visa DPS that will give institutions more flexibility in offering new card products and services to their customers .
Kevin Trilli , Chief Product Officer at Mambu , said : “ Customer demand for card services is growing rapidly , whether it is incumbent financial institutions or FinTechs .
“ Strategic partnerships and interoperability of service providers offer the best value , choice , and flexibility for clients , whether they are embarking on Digital Transformation or scaling a new card program . This is a major step to bringing more simple , transparent and connected services to any company offering financial services .
“ We ’ re creating an opportunity for our customers to transform , scale and achieve operational excellence with this integration .

Mambu , a leading cloud banking platform , has announced a global partnership with Visa in order to utilize Visa DPS – one of the largest processors of Visa debit transactions globally .

“ Institutions can create their unique customer payment card experiences on Mambu , regardless of whether it is a deposit or loan account and get it rapidly to market .
The partnership will give Mambu customers a seamless connection to Visa DPS for end-to-end card issuing and processing .
“ They can then leverage the issuer processing capabilities of Visa DPS to deploy new products and solutions for their customers .”

Qualtrics and ServiceNow strengthen employee and customer service experiences

Qualtrics and ServiceNow have announced a new app to improve employee and customer service experiences .

Available in the ServiceNow Store , the new Qualtrics Embedded Insights ( QEI ) gives IT and customer service agents a unified view of employee and customer experience and operational data , enabling them to make informed decisions and take immediate action to respond to employee and customer needs .
QEI offers pre-built configurations that allow organizations to see their experience data and operational data in one centralized view within their ServiceNow Workspace .
QEI also helps IT and customer service teams identify opportunities to automate routine tasks through a few clicks , rather than code . Agents can then provide personalized service within ServiceNow for priority and complex issues . The app is the next step in Qualtrics and ServiceNow ’ s continued partnership , originally announced in April 2021 .
“ Technology has become central to employee and customer experiences . A single poor experience can have lasting impact as people decide where to work and which brands to do business with ,” said Jay
Choi , Qualtrics Executive Vice President and Chief Product Officer , EmployeeXM .
“ Our integration with ServiceNow makes it even easier for organizations to provide excellent experiences from the start , helping employees be more productive at work and customers feel more heard when issues arise .”
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