CASE STUDY for its workforce , whether in offices , community facilities and increasingly from home .
Furthermore , the organization decided to consolidate its communication and collaboration workflows to improve operations and reduce costs .
The cloud-based Avaya Cloud Office platform has proven the ideal way for the Y to meet these requirements . Avaya Cloud Office is an all-in-one , ‘ office-in-a-pocket ’ that provides the Y with one Unified Communications-as-a-Service ( UCaaS ) app that enables collaboration across multiple channels , allowing employees to call , message , meet , video conference , file-share and more within one environment .
OUR TEAMS WILL EXPERIENCE LESS OF
WHAT WE DON ’ T WANT , WHICH IS TIME SPENT
COMPLETING EXCESSIVE ADMINISTRATION ,
AND MORE OF WHAT WE DO BEST .
Avaya Cloud Office has already provided the Y with reprieve for managing both internal and external disruptions , including lockdowns , by streamlining communication and collaboration capabilities . Staff are now able to work from anywhere across devices , including iPads , iPhones and iOS , ensuring uninterrupted productivity and connectivity .
Tech-enabled community support and services
Looking ahead , Riddle said streamlined communication will bring various day-to-day advantages to the Y and local communities , with less administrative work meaning that staff will have more time to engage with community members face-to-face .
“ The delivery of our services will improve significantly this year , which , due to heightened demand on the back of the pandemic , has never been more important ,” Riddle said .
“ Our teams will experience less of what we don ’ t want , which is time spent completing excessive administration , and more of what we do best – efficient and personalized access to youth , fitness , recreation and health programs and activities .”
Avaya Cloud Office , it ’ s easier than ever to get in touch with teams across the Y through a range of different channels ,” said Craig Taylor , Director at Fixtel .
“ That means those seeking youth services and programs to keep healthy and connect with others will find it easier . This is helped by equipping the Y with call routing and single sign-on ( SSO ) capabilities , which make its employees even more responsive .”
Jeremy Paton , Team Engagement Solutions Lead Asia- Pacific ( APAC ) at Avaya , said : “ More than nine million Australians across three states accessed the Y last year for a wide range of services and support , even during periods of lockdown .
“ With Avaya Cloud Office centralizing its workforce and support teams , the organization will provide these services both more personally and efficiently , and navigate the immediate challenges during uncertain times , while setting itself up for the longterm by boosting productivity and bringing down costs by removing the need to maintain multiple technology systems .” p
“ For example , getting kids into the pool and teaching them to swim will become a much smoother process with all bookings , cancellations and payments being consolidated .”
Avaya Cloud Office was implemented for the Y by Australian managed services provider ( MSP ) and long-term Avaya partner , Fixtel , which delivered system integration and staff training across more than 81 sites .
“ The Y plays a foundational role in the lives of Australia ’ s young people and their families , and with
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