FEATURE : CIO PRIORITIES FEATURE : employee productivity ( 58 %), while many are also measured on customer experience ( 55 %), cost reduction and optimization ( 50 %) and employee experience ( 44 %).
Process improvements foster innovation and efficiency
While creating experiences is crucial , a peoplecentric IT and business strategy needs efficient processes to succeed . Almost half of IT leaders in Australia ( 56 %) think that working processes between IT and business teams could be significantly improved . The report also showed :
• Existing IT processes are a bottleneck : Nine out of 10 ( 95 %) senior IT leaders say that existing IT processes are hindering productivity . Process challenges are also reported to negatively impact customer experience ( 95 %), technology adoption ( 99 %), innovation ( 98 %) and employee experience ( 97 %).
• Process improvements are high on the agenda : Over two-thirds ( 39 %) of senior IT leaders
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