COUNTRY FOCUS : AUSTRALIA

Employing

This has caused a massive scramble to build a blueprint to get through this period of disruption , but also for organizations to redesign what their future operations will look like six to 18 months down the track . Consequently , many enterprises-initiated programs to remove the offshoring risk and bring these activities back in-house . This not only comes with increased labour costs , but it strains the existing workforces in Australia as they take on the additional workloads .

Others are looking at technology as an alternative to support their operations moving forward to avoid the risk of having to offshore services again . Automation , in particular , has been flagged as a more sustainable and viable option . digital workers

With the ability to automate timeconsuming , mundane and repetitive tasks , robotic process automation ( RPA ) offers enterprises the opportunity to employ automated digital workers to augment and complement their human colleagues .

This is an appealing option for Australian businesses that have traditionally offshored back office business processes and workflows . The first step is to review the processes that they currently outsource to determine if they could be automated and brought in-house .

Digital workers won ’ t replace humans with machines – it isn ’ t a plot to dismiss humans www . intelligentcio . com INTELLIGENTCIO

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