CASE STUDY

boomers are turning 75 this year and , unlike the generation before them , they increasingly enjoy the benefits that technology can bring them . Some are embracing new devices like iPads and Fitbits as enthusiastically as the younger generations , which will no doubt experience an entirely new world of aged care in the decades ahead .

Many technologies that have become commonplace – think the Internet of Things ( IoT ) and related smart devices – provide a significant opportunity to ensure aged care residents receive the exact care they need , the moment they need it – whether that ’ s through connected monitors , blood pressure devices or even AI-driven fall detection .

It ’ s no secret , technology will play a massive part in the future of aged care – if and where it isn ’ t already – but it takes more than just the latest flashy technologies to evolve the aged care sector . A recent Epicor survey found fewer than 15 % of aged care organizations have integrated their digital assets . While we ’ ve seen providers invest , many have a missing link .

Yet , at this critical time for aged care , Juniper Aged Care has reinvested its resources to where they are needed most , allowing it to further improve experiences for residents . Juniper is a leading provider of care , accommodation and support services for older Western Australians . As a values-driven , not-forprofit organization , Juniper is highly focused on the delivery of person-centered care and services that enhance the physical , spiritual and mental wellbeing of residents and clients .

Recently , Juniper undertook a whole-ofbusiness IT refresh – the organization urgently needed to improve efficiencies and transform its operations . The core driver behind the overhaul was to enable greater efficiency across the company ’ s services so more resources could be invested in caring for the changing needs of residents .

The first step of Juniper ’ s new ICT strategy included shifting to a cloud-first model and replacing over 10,000 items of technology equipment across the business . Juniper was previously reliant on on-premises technology infrastructure which required substantial capital expenditure . Still , by moving to the cloud and digital technologies , it shifted its cost model to operational expenditure , so it has more capital to invest in improving the quality of care to residents and clients .

That was a huge milestone , but Juniper recognized that many of its business-critical applications were disparate – unable to communicate important data because they weren ’ t designed to be compatible . Management recognized the only way

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