INTELLIGENT BRANDS // Cloud
Dr Lal PathLabs selects Kyndryl for Seamless Cloud Services Management
Dr Lal PathLabs , one of India ’ s leading pathology diagnostic providers with more than 250 laboratories and 4,500 sample collection points , has appointed Kyndryl , the world ’ s largest IT infrastructure services provider , to manage its IT infrastructure stack , including both the on-premises IT environment and cloud infrastructure across multiple hyperscaler cloud service providers .
Post onboarding , Kyndryl has been instrumental in managing the multiple cloud platforms that play a key role in Dr Lal PathLabs ’ Digital Transformation initiatives to drive business growth .
Kyndryl provides a single pane view of server utilization , service requests , ticketing lifecycle , incident analysis and also recommends proactive remediation . Offering a unified view of their infrastructure utilization on-premises and across multiple public cloud environments has improved service availability and helped Dr Lal PathLabs reduce IT incidents by a substantial margin .
Kyndryl has also integrated compliance checks such as inventory management , patching and security health , which have helped achieve continuous compliance within Dr Lal PathLabs ’ cloud environment and security posture .
Kyndryl ’ s multi-cloud management solution leverages AI-based , cloud-hosted models to provide real-time metrics , events , logs and traces related to reliability , performance and availability . The service availability uptime enabled Dr Lal PathLabs to focus on enhancing customer satisfaction and reducing call center workload spikes by a double-digit percentage .
During the COVID-19 pandemic , Dr Lal PathLabs relied on Kyndryl ’ s technology expertise to make critical changes in its cloud infrastructure on an almost daily basis to fulfil modifications as required by policymakers to aid efforts in controlling the spread .
Kyndryl-managed IT infrastructure hosts Dr Lal PathLabs ’ entire suite of enterprise applications , digital properties and other utility tools . This enables Dr Lal PathLabs to track its entire lab testing process , predict and manage delays , and deliver new age strategic initiatives such as AI-based algorithms and data science to boost delivery efficiency .
Kyndryl also has the ability to tap into a broad set of technologies and skills , and strategic alliances with hyperscalers in support of Dr Lal PathLabs ’ transformation goals .
“ Dr Lal PathLabs has been at the forefront of diagnostic services and leveraging new technology to drive business growth . The expansion of our customer base and range of services we provide means we need to invest in our Digital Transformation to make us future ready , resilient and adaptable to change . Kyndryl has proven to be an able partner in this journey with us ,” said Bharath Uppiliappan , CEO , Dr Lal PathLabs .
“ Understanding the criticality of response and resolution time in the healthcare industry , and efficiently managing it through its multi-cloud management solution has been Kyndryl ’ s significant contribution . From seamlessly managing our IT infrastructure to countering outages and handling change management – especially during the COVID-19 pandemic – Kyndryl ’ s deep industry expertise and delivery capabilities are helping us to effectively provide best-of-class customer experience and fast-track our Digital Transformation journey ,” said Munender Soperna , Chief Information Officer , Dr Lal PathLabs . p
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