COUNTRY FOCUS : VIETNAM

This allows more niche players to overcome the high cost in building an immersive , geo-sensitive and real time application for a Web 3.0 environment .

Cliff Tam , HGC ' s International Business Senior Vice President for Global Data Strategy and Operations , said :

" OTT in Hanoi can now have access to high quality platform featuring key advantages of ultra-low latency , resilient and scalability . We are excited by Telehouse Vietnam ' s partnership and keen to see our service be adopted expressly in the Vietnam economy so more customers can benefit from our edge services ." p

Partnering with Fixico , VinFast offers customers access to a network of 3,000-plus body repair shops across Europe . Under the European collaboration agreement , the service will be initially available in France , Germany and the Netherlands .

Through Fixico ’ s platform , VinFast can make a curated selection of high-tech body workshops that meet their requirements , while managing its training and quality assurance processes .

The partnership enables VinFast to have full control over the customer journey , including repair processes to constantly optimize customer experiences . Additionally , VinFast can onboard a unique mix of service providers to create a full-service setup to fortify its competitiveness in the European markets .

This revolutionary offering will redefine what it means to own an EV and accelerate the transition towards a more environmentally friendly future .

Customers will be able to schedule body repair services through a digital platform connecting them to a pan- European network of 3,000-plus body workshops .

“ The co-operation with Fixico and their innovative proposition will help bring an excellent aftersales experience for our customers in Europe . Together we will make electrified mobility a more reliable and enjoyable choice ,” said Jean-Christophe Mercier , Vice President Aftersales and Customer Ownership Experience of VinFast Europe .

“ VinFast has rightly recognized the importance of delivering not only the best cars but also the best customer experience to stand out in a competitive industry . This revolutionary offering will redefine what it means to own an EV and accelerate the transition towards a more environmentally friendly future ,” said Derk Roodhuyzen de Vries , CEO and Co-founder of Fixico .

Since its launch in Europe , VinFast has established flagship stores in major cities and a comprehensive service network covering roadside assistance and private and public charging solutions . Having already received 70,000 reservations worldwide , VinFast has set ambitious targets of expanding its retail network across Europe , ready to serve customers when its vehicles hit the road . p

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