COUNTRY FOCUS : THE PHILIPPINES
Philippines further strengthening the country ' s global ranking in the outsourcing sector .
Both PLDT Enterprise and OP360 have exciting plans for expansion with OP360 opening a new site in Cebu and another site in Cagayan De Oro – further expanding its reach in the IT-BPO industry . These new sites will benefit from iGate and Metro Ethernet circuits .
“ We are proud to collaborate with OP360 to deliver transformative connectivity solutions that drive growth and enhance competitiveness .
Together , we are taking the IT-BPO industry to new heights ,” said Mitch Locsin , PLDT and Smart First Vice President and Head of Enterprise Business and International Business Groups .
Furthermore , ongoing discussions about an International Private Leased Circuit ( IPLC ) are in the works to connect OP360 ' s Cebu and Davao sites directly to the USA .
We are proud to collaborate with OP360 to deliver transformative connectivity solutions that drive growth and enhance competitiveness . Together , we are taking the IT-BPO industry to new heights .
Ben Roberts , OP360 President and CEO said : " The collaboration with PLDT Enterprise has been instrumental in our company ' s unprecedented growth . Their innovative solutions and reliable connectivity have provided us with the technology backbone needed to deliver exceptional services to our clients .”
As the Digital Transformation ally for businesses , PLDT Enterprise continues to forge strategic partnerships and deliver transformative solutions , empowering companies across sectors to embrace the opportunities of the digital age .
Together with OP360 and other industry leaders , PLDT Enterprise is shaping the future of the IT-BPO sector further by driving growth and strengthening the Philippines ' global competitiveness . p
Freshworks empowers CDO Foodsphere , one of the largest food manufacturing companies in the Philippines
CDO Foodsphere , one of the largest food manufacturing companies in the Philippines , is using Freshworks Freshservice to empower its IT team in supporting a 5,000-person workforce that serves millions of CDO customers .
CDO scaled its IT staff to 50 and needed a more modern , self-service to replace traditional internal support channels like email and phone , to improve employee experience .
Freshservice , Freshworks ’ IT service management software , was seen as the right-sized option for CDO ’ s IT team which was already ITIL-certified and in the middle of a huge , multi-year Digital Transformation journey .
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