CIO OPINION these three key themes that the IT sector must keep front of mind :
1 . Global momentum is high , but is it a slam dunk in APAC yet ?
The path towards digital identity involves iterative development , testing and refining of the system to ensure its effectiveness , security and user-friendliness .
It is important to acknowledge that the adoption of digital identity is a complex process , and different countries progress at varying rates based on their unique circumstances , priorities and regulatory environments .
In Australia the government has been actively seeking input from stakeholders , conducting trials and engaging in ongoing consultation to shape the digital identity ecosystem .
At a state level , the New South Wales Government has been an early innovator . As of March 2023 , four pilots have been successfully launched with positive feedback received from customers in post-pilot surveys .
Another shining example of a digital identity innovation is Singpass , Singapore ’ s National Digital Identity ( NDI ) initiative .
The NDI strives to enhance convenience and efficiency for Singapore residents while strengthening the digital economy and national digital capabilities . The initiative also establishes a common trust framework , enabling the government and private sectors to develop valueadded services in an open and connected ecosystem for international business transactions .
2 . Interoperable solutions will pay off as customers expect seamless experiences
Customers have increasingly high expectations when it comes to seamless experiences across platforms and services . As a result , businesses are recognising the need to adapt and integrate their systems and services to meet these demands and remain competitive .
The COVID-19 pandemic has acted as a catalyst , pushing companies to expedite their digital
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