t cht lk
t cht lk
John Yang , Vice President for Asia Pacific and Japan , Progress
They may have to prioritize monitoring based on what type of transaction each app is used for . or aren ' t , decision-makers can then actually deeply understand end-users ' experience .
Similarly , integration with IT ' s wider monitoring ecosystem is key – an APM tool that isn ' t will not work optimally .
Through automation , intelligent and configurable performance issue alerts , as well as tailored reporting , the right APM solution will propel businesses to the next level . Equipped with actionable insights into how end-users feel about an app , how satisfied they are
Addressing the issue of substandard or slow app performance – whether network or app-related – rests on having complete visibility into the network , its related resources and the state of applications .
Customers expect businesses to go above and beyond for them , and the latter cannot do this if they are incapable of identifying and resolving issues quickly and effectively .
With user expectations at an all-time high , quick resolution of issues will demonstrate to customers that their interaction with the brand can be seamless , because the brand prioritizes their overall experience .
At the end of the day , what gets measured gets done .
Corrective action can only be administered when time is taken to understand what APM brings to the table – which can then be used to boost network , application and customer experience . This , in turn , will ensure the business is more nimble , saving valuable time and delivering the high levels of app performance that is expected of them . p
www . intelligentcio . com INTELLIGENTCIO APAC 77