FINAL WORD terms : we have to use your cloud hosting services and transformation program . There we were thinking that , with our on-premise system , we ’ d still be eligible for those AI innovations you raved about . Now we ’ re left feeling like we ’ ve been strung along all this time .
Why do we always have to align with your expectations and objectives to get the most from you ?
Sorry Seems to Be the Hardest Word
What have we gotta do to make you support us ? We rely on you to support our systems and to help us find ways to innovate and move forward with our business . But you keep announcing that support for your products – products that we love and use – is ending .
I Want to Break Free
We know you don ’ t want to hear this , but we ’ ve been looking at our options . We know you ’ ll try to dissuade us from moving on , but we ’ ve seen what ’ s on offer outside of the confines of this relationship and we ’ ll be honest – it looks good .
Third-party software support offers us something new . It ’ s used by highly regulated organizations to improve service and reduce risk . It offers security protections beyond what we currently get from you . We ’ ll get comprehensive protection and support for our systems , no ifs , no buts . It doesn ’ t matter that we ’ re using legacy software . We won ’ t have to wait for security patches or worry about staying compliant .
We ’ re worried about how this affects our security posture . Without your support , no new security patches are created . And without these new security patches , we won ’ t be able to meet several regulatory requirements . What happens when a major new vulnerability is discovered in your software , and you just turn your back on us ?
You ’ ve got us in a bind . It ' s just too risky to stay in an environment like this .
We won ’ t be forced into a perpetual upgrade cycle . We won ’ t have to beg anyone anymore to let us keep our legacy products without losing all of our support .
It ’ s also 60 % cheaper . We can ’ t quite believe it , either . Can ' t you see , we ’ ve got to break free ?
The Winner Takes It All
If we part ways , we ’ ll be making huge cost savings right from the get-go . But there ’ s more . We ’ ll be investing in a partnership where our unique requirements and priorities are taken seriously . It ’ s not just about freeing up critical OPEX for us , but it ’ s about what we can do with it .
Just like you ’ re focused on your cloud-first and AI initiatives , we have our own priorities . You ’ d know about them if you asked . We want to work with a partner that ’ ll optimize our current systems , look for areas to innovate or streamline current processes and work with us directly to realize our long-term transformation goals .
Go Your Own Way
So , that ’ s it . It ’ s been a great ride , and we ’ ve learned a lot along the way . But it ’ s time for new pastures .
We know we have to give you written notification of our decision not to renew our support with you by September 30 . Here it is . It ’ s over .
Instead , we ’ re choosing to move forward with a partnership that gives us the space and freedom to invest in our business and our people , exactly as we see fit . Our environment will be supported , secure , compliant and optimized . It turns out that it ’ s not us , it ’ s you . And now , for the first time in a long time , we ’ re excited for what the future holds . p
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