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Indonesia has made significant strides in improving connectivity , particularly in urban areas . However , there remain challenges in ensuring robust and reliable connectivity across rural and remote regions . Indosat Ooredoo Hutchison ( Indosat or IOH ) is committed to addressing these challenges by investing in advanced network infrastructure , deploying state-of-the-art technologies and forming strategic partnerships . Our newly inaugurated Digital Intelligence Operations Center ( DIOC ) is a key part of this strategy , enabling us to optimise network performance and deliver consistent , high-quality service to all Indonesians .

How will Indosat Ooredoo Hutchison ( IOH ) leverage Artificial Intelligence ( AI ) to deliver exceptional service to more than 100 million customers across Indonesia ?

Indosat has a larger purpose : empowering Indonesia . AI can play a pivotal role in advancing Indonesia by unleashing the innovation and creativity of Indonesian businesses . AI has become Indosat ’ s guiding North Star and we are embedding AI into our core to deliver better , hyper-personalised experiences for our customers . In addition , we are transforming into an AI-native TechCo to deliver new AI-based business lines and acting as an AI nation shaper to deliver on

our mission to connect and empower every Indonesian through digitalisation . With these goals in mind , Indosat has signed strategic partnerships with global leading technology companies . Through this agreement we are helping to democratise access to AI , making them accessible to businesses across Indonesia and the region , and accelerating the growth of Indonesia ’ s

digital economy .

What does this strategic collaboration between IOH and Huawei mean for future progressional opportunities and how will your customers benefit ?

Indosat ’ s implementation of network transformation strategies and the adoption of cutting-edge technologies through strong collaboration with global partners , like Huawei , is critical to provide excellent experiences to our customers . Indosat and Huawei have embarked on a journey to deepen cooperation , focusing on network infrastructure , network operations and talent cultivation . Our new Digital Intelligence Operations Center , built in partnership with Huawei , is another step forward on this journey and embodies our ambition of becoming an Intelligence Native Telco . In partnership with Huawei , we aim to put cuttingedge technology at the core of our operations and redefine the way we serve our customers through new innovative digital-led solutions .

How far do you agree that this development will serve as a catalyst for propelling Indonesia ’ s digital future and can you be specific as to how ?

In collaboration with Huawei , Indosat has completed experience-centric network consolidation since

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