CREATING TRUST AND CONFIDENCE AMONG USERS IS KEY TO EMPOWERING THE WORKFORCE .
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These technologies are driving significant innovation and transformation across industries , shaping the future of businesses operations in an increasingly digital world . AI , in particular , stands out as a transformative tool for manufacturers seeking a competitive edge . Epicor enables organisations to leverage the role of AI in modern ERP solutions , enhancing operational capabilities with data-driven insights .
By leveraging GenAI we aim to provide natural user experiences that are intuitive for employees to use . This technology helps automate repetitive tasks , manage inventory , boost production uptime , and ensure timely deliveries .
Creating trust and confidence among users is key to empowering the workforce to make informed decisions without the need for extensive AI training .
Epicor focuses on developing a people-centric AI experience that harmonises with existing manufacturing processes . By doing so , we support organisations in adopting AI technologies that integrate smoothly into their operations , driving efficiency and innovation while ensuring user adoption and trust .
How do you deal with stress and unwind outside the office ?
I find balance by going to the gym , listening to music , and taking holiday breaks . I do practice self-coaching by reminding myself to consider the worst-case scenario to put things in perspective or to pre-empt certain circumstances .
What do you currently identify as the major areas of investment in your industry ?
Investments in our industry are usually centered on advancing cloud technology and enhancing smart manufacturing ERP systems . We also dedicate resources to expanding and strengthening our partner recruitment and enablement initiatives . With our community of trusted partners , we deliver unique expertise and great capabilities , helping customers succeed and scale effectively to meet the demands of a rapidly evolving market .
CREATING TRUST AND CONFIDENCE AMONG USERS IS KEY TO EMPOWERING THE WORKFORCE .
What are the region-specific challenges when implementing new technologies in APAC ?
In APAC , the adoption and acceptance of cloud technology face hurdles due to a mindset resistance to change , especially among those accustomed to traditional on-premise solutions . And of course , there is intense competition in the region for new technologies , making it challenging for businesses to choose the best option . We do observe a noticeable trend of organisations transitioning away from “ tier-one ” ERP plans from leading tech companies to Epicor , as they find the subscription plans of tier-one providers are quite costly and often under-utilised .
In uncertain economic conditions , finance teams often question the value of paying such high maintenance fees , especially when only a portion of the software ’ s functionality is used . Epicor offers a more cost-effective solution with greater freedom for customisation , aligning better with organisational needs and processes .
What changes to your job role have you seen in the last year and how do you see these developing in the next 12 months ?
Over the last year , my job role has remained relatively stable , while the company has experienced steady and continuous growth in the region . In the next 12 months , the focus will shift to recruiting and enabling more partners to provide wider regional coverage , which is vital for sustaining our business growth .
We are committed to building a collaborative community to work smarter , as success cannot be achieved in silos . This community , built upon a strong network of powerful relationships will drive growth , working hand-in-hand to sell , implement , extend and support Epicor solutions for customers worldwide .
What advice would you offer to someone aspiring to obtain a C level position in your industry ?
Good planning and execution with persistence are essential starting points . The first step is to cultivate a bold vision and embrace challenges with confidence . Focus will have to come with strategic thinking , and development of strong interpersonal skills . Above all , it is essential to commit to continuous learning and self-development . True leadership involves being a role model and bringing out the best in others while driving the organisation toward its vision . p
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