INTELLIGENT BRANDS // Green Technology
Atturra delivers innovative development portal and CRM at Unitywater
Phased solution deployment streamlines and simplifies customer experience .
As the solution evolves , it will be able to service at least 1,000 users , including developers and consultant engineers , as well as other stakeholders in the development industry .
Leading advisory and IT solutions provider Atturra has delivered the Development Portal , the first phase of a customer portal and CRM solution at South-East Queensland ’ s Unitywater , enhancing the utility provider ’ s land-developer customer experience in applying for connections , disconnections or alterations to water and wastewater networks .
Unitywater provides essential water and wastewater services to more than 800,000 people in Moreton Bay , the Sunshine Coast and Noosa – one of Australia ' s fastest-growing regions .
Katherine Gee , Executive Manager , Unitywater , said : “ The improvements we ’ ve implemented together have laid the foundation for more significant system improvements that will have a material positive impact on the Unitywater business and its development customers . “
The Development Portal , hosted on Microsoft Azure , integrates seamlessly with other Unitywater applications that have previously been deployed . These include Novoplan , Gentrack and Maximo , which support the automation of repetitive processes like notifications and data updates .
The Development Portal , designed by Atturra ’ s Cloud Business Solutions team and powered by the Microsoft Dynamics 365 Customer Experience Platform , the Microsoft Power Platform and also integrated with numerous external platforms , has already processed close to a thousand applications since it was launched in July this year , signalling a streamlined future for land development customers .
Previously reliant on multiple tools for managing applications , Unitywater has now consolidated these tools into one platform and automated processes . The new solution replaces manual workflows , emails , spreadsheets and attachments that made it more challenging to ensure efficiency and oversight .
Phase two of Atturra ’ s work at Unitywater will involve additional enhancements and functionality to further enrich the user experience for developers and certifiers .
“ Our extensive experience in the utilities sector , combined with our collaborative approach , has enabled us to make a significant contribution to Unitywater ’ s operations ,” says Greg Mace , Executive General Manager , Atturra ’ s Cloud Business Solutions .
“ We look forward to continuing our partnership with Unitywater , bringing new functionality to their customers and further establishing ourselves as a trusted Microsoft partner in the utilities and energy industry .” p
By automating key steps and integrating with at least six legacy systems , Unitywater is now positioned to manage payments , track application statuses and assess data trends more effectively .
Users now benefit from a seamless , end-to-end online application process that includes secure payments and real-time visibility about the status of their applications . The portal also enables developers to see inputs from third-party consultants , providing a comprehensive and transparent application journey .
Key features of the new system include automated quote management , water infrastructure agreements , and the streamlined release of bonds and funds . Atturra ’ s design also incorporates clearer workflows , reducing the likelihood of human error and improving decision making through advanced reporting and analytics .
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