This month we lead on the roll-out by EVT, one of Australia’ s largest entertainment and hospitality groups, of an AI-powered sentiment analysis solution – developed in partnership with Decision Inc. – to its cinema operations across Australia this year. responsible AI refers to an overall commitment to develop, deploy and use AI in ethical, transparent and beneficial ways.

In Tech Talk on p75 Sabrina Farmer, CTO, GitLab, cites Singapore as the example of a need to upskill APAC’ s engineering talent for the future of AI-driven software developments.

This follows the successful trial of the solution in New Zealand where it turned some 30,000 monthly customer comments into instant insights.

The solution transforms how EVT listens to customers leveraging GenAI, allowing the company to quickly understand sentiment and direct feedback and take action each day to rectify issues and provide feedback to staff.“ This wasn’ t just about automation – it was about making feedback actionable,” says Denis Jimenez, Group GM of Data Analytics and AI, EVT.

See on p56 how the solution is now putting EVT in the picture.

She says organisations can navigate AI transition successfully and maximise their gains by creating new roles, fostering continuous learning and providing strong leadership as AI becomes more integrated.

Chan Phanmok, Partner and Director of Corporate Accounts, Noteya Innovations, tells what time in tech has taught her so far in Get to Know on p79.

Just a sample, then, of what’ s inside – enjoy the read.

Have an innovative month.

Make stuff happen.

Editor’ s Question on p32 has Hemanta Banerjee, Vice President of Public Cloud Data Services, Rackspace Technology outlining how companies can navigate responsible AI adoption in the APAC region

Hemanta says AI decision-making demands the same rigor and oversight applied to human decisions, so

Bill Tanner Editor

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