TRENDING
PAGERDUTY REPORT FINDS MORE THAN HALF OF COMPANIES HAVE DEPLOYED AI AGENTS
Executives anticipate agentic AI will have faster adaption and higher ROI than generative AI – with 62 % expecting returns above 100 %.
PagerDuty has released an international survey that reveals how organizations are moving beyond GenAI to implement agentic AI for greater automation, operational efficiency and business impact.
The findings, based on insights from 1,000 IT and business executives across the US, UK, Australia and Japan, reveal that more than half( 51 %) of companies are already leveraging AI agents. than GenAI – with 55 % strongly agreeing that they will integrate it across their organizations at an accelerated pace.
As businesses look to automate complex workflows and drive efficiency, agentic AI is emerging as the next phase of AI-driven transformation, offering faster deployment and deeper operational impact.
PagerDuty survey: Key findings
The adoption of GenAI has surged, with McKinsey & Company reporting usage in at least one business function rising from 33 % in 2023 to 71 % by July 2024.
Now, agentic AI adoption is poised to accelerate even faster while reshaping automation and decisionmaking across industries.
Confidence in GenAI: The majority of respondents( 63 %) have fully integrated GenAI into their company. 73 % of organizations in the UK and 69 % in Australia lead the charge with 64 % in the US not far behind. However, traction in Japan shows to be noticeably slower as only 44 % of companies have fully integrated GenAI.
Companies are no longer just experimenting. PagerDuty survey data shows that 94 % of companies believe they will adopt agentic AI more quickly
AI Maturity and Adoption: 71 % of companies that have fully implemented GenAI are far more likely to have already deployed agentic AI, compared
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