CASE STUDY
Beyond cost savings, how has Rimini Street’ s support helped GRP accelerate innovation, particularly in AI and digital transformation projects?
With our SAP systems meticulously cared for by Rimini Street, our IT team could focus entirely on our Industry 4.0 and ESG vision. A specific example includes integrating AI with our SAP system and manufacturing system to generate analytical reporting and enable predictive analysis for smarter, real-time decisionmaking. This integration has allowed for faster, datadriven decisions that enhance operational efficiency for the business. And we were able to do this without having to upgrade to a new product or release. A truly composable, best-of-breed approach allows us to add what we need to our current core system, when we need it. Rimini Street gives us that flexibility and competitive edge.
What measurable impact has Rimini Street’ s support had on GRP’ s IT operations and overall business growth?
In Indonesia, SAP support is typically provided through SAP’ s partner network. While this model serves many businesses well, our experiences with Rimini Street’ s in-house engineering team has offered a different level of service – particularly in terms of response speed, depth of expertise and consistency in end-to-end support. Having a dedicated Primary Support Engineer and a global team that can provide follow-the-sun coverage for our needs, 24 / 7 / 365, adds tremendous confidence to our IT team knowing that our system is looked after around the clock by top
experts. This level of assurance allows us to reallocate internal resources toward business growth initiatives – or directly realise cost efficiencies that positively impact our bottom line.
How does GRP see the role of third-party support providers like Rimini Street in shaping the future of IT modernisation for Indonesian enterprises?
At GRP, we view third-party support providers like Rimini Street as important enablers in the journey toward IT modernisation – especially for enterprises in Indonesia navigating increasingly complex digital environments. These providers offer added flexibility, deep technical expertise, and a different model of support that can complement or extend existing capabilities. What we value about Rimini Street is their role as a true end-to-end partner – not only in support and system management, but also in driving innovation. Their vendor-agnostic approach makes them a reliable guide we can turn to for a wide range of IT needs, especially as we carry out the digital transformation entrusted to us by our leadership team. When you’ re running critical business operations that rely on technology, ensuring the uptime, security and longevity of those systems is essential – especially when considering the scale of investment involved. Accelerating time-to-value from those investments, enabling digital flexibility as business needs evolve and having a single point of contact to support our changing IT requirements – that’ s the value Rimini Street brings. They are more than just a third-party support provider; they are a strategic partner in keeping our systems resilient and future ready. p
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