WITH THE RISE OF AGENTIC AI, ORGANIZATIONS WILL HAVE MORE OPPORTUNITY TO DELIVER PROACTIVE, PERSONALIZED EXPERIENCES THAT MAKE CUSTOMERS FEEL SEEN AND VALUED.
INDUSTRY WATCH
The Genesys Cloud platform reached nearly $ 2.1B annual recurring revenue( ARR) i during the first quarter of the company’ s fiscal year 2026, representing year-overyear growth over 35 % – an acceleration from the previous fiscal quarter.
With the continued momentum, Genesys believes it is strongly positioned to lead the advancement of agentic AI in CX orchestration.
Genesys Cloud enterprise momentum continued as the company signed its second-largest deal ever on the platform, an eight-figure ACV new customer win with a Fortune 100 technology company. Meanwhile, existing customers continued to expand their usage of Genesys Cloud capabilities, resulting in the platform’ s average quarterly net revenue retention( NRR) i exceeding 120 % for the last four fiscal quarters.
“ Enterprises are operating in the experience economy where empathy, delivered at scale through AI, redefines what it means to truly connect with customers,” said Tony Bates, Chairman and CEO, Genesys.“ With the rise of agentic AI, organizations will have more opportunity to deliver proactive, personalized experiences that make customers feel seen and valued, not just a number in a queue. Genesys is at the forefront of the AI
WITH THE RISE OF AGENTIC AI, ORGANIZATIONS WILL HAVE MORE OPPORTUNITY TO DELIVER PROACTIVE, PERSONALIZED EXPERIENCES THAT MAKE CUSTOMERS FEEL SEEN AND VALUED.
transformation that makes this possible, enabling organizations to create experiences that are not only smarter but deeply human.”
With advanced predictive, conversational and generative AI capabilities, Genesys empowers businesses with real-time intelligence, automation, personalization and optimization tools that can enhance every interaction. Genesys Cloud AI momentum during the quarter included:
• The number of agents supported by Genesys Cloud Agent Copilot grew more than 3X yearover-year, helping organizations drive efficiency, accuracy and elevated CX.
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