PROJECT ROUND-UP

MALAYSIA PHILIPPINES

In a recent development, RHB Banking Group in Malaysia has adopted Qualtrics’ experience management platform to deepen customer engagement and improve its services. The initiative, driven by the bank’ s CIO and innovation teams, is a strategic effort to better understand customer feedback and translate it into actionable improvements. By utilizing advanced analytics and a unified data platform, the bank aims to provide more personalized and seamless experiences across all touchpoints, from digital banking to in-branch services. This innovation represents a shift towards a customer-centric model where technology is used not just to streamline operations, but to actively build a stronger relationship with the bank’ s clientele. The CIO’ s role is critical in orchestrating this data-driven approach to innovation.

The Philippines is making a concerted effort to become a significant player in the regional AI landscape, with its National AI Roadmap( 2021-2028) serving as a key driver. A recent report highlights that CIOs and IT leaders in the country are prioritizing innovation, digital infrastructure, and talent development to integrate AI across critical sectors like manufacturing, BPO, and healthcare. The nationwide strategy encourages businesses to accelerate their digital transformation with a focus on AI solutions that are innovative, responsible, and ROI-driven. For CIOs in the Philippines, this means not only adopting new technologies but also actively participating in a national effort to build a skilled workforce and a robust AI ecosystem.

JAPAN INDIA

A recent news item from Rakuten, a major Japanese e-commerce and technology company, reveals their use of Anthropic’ s AI coding agent, Claude Code, to accelerate software development. The article frames this as a significant step in the company’ s“ bold plans to democratize AI.” This innovation allows Rakuten’ s engineering teams to streamline their processes, enabling them to bring products to market faster. By leveraging AI for coding, the company is not only improving efficiency but also fostering a culture of internal innovation. The CIO’ s role in this context is to strategically integrate these cutting-edge AI tools to drive measurable business outcomes and maintain a competitive edge in a fast-paced market.

Amazon is making a significant investment of US $ 12.7 billion in AWS AI in India, with a focus on leveraging the country’ s vast developer talent pool. This strategic move highlights the growing importance of India as a hub for AI innovation and development. The investment aims to strengthen the local technology ecosystem and provide developers with the resources needed to create advanced AI solutions. For CIOs in India, this development presents a major opportunity to collaborate with a global tech giant, access state-of-the-art AI infrastructure, and accelerate their own digital transformation initiatives. This is a clear signal of the country’ s rising prominence in the global AI landscape, driven by both corporate investment and a skilled workforce.

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