INTELLIGENT TECHNOLOGY: CLOUD SOLUTIONS

Malaysian SaaS startup boosts performance, reduces downtime risk and improves customer trust by scaling operations with Datadog

Vijay Dharmaraj, Chief Architect and

Security Officer, FieldEx.

FieldEx provides a computerised maintenance management system( CMMS) that enables organisations in Asia-Pacific and Africa to streamline operations through a single unified platform. The solution allows users in the construction, telecoms and financial services industries to track equipment, manage inventory, assign jobs, schedule maintenance and manage repairs.

Following a period of rapid customer growth, FieldEx began feeling strain across its systems and applications as it processed more than 15 terabytes of data per week.

“ Our rapid expansion led to a surge in traffic, data complexity and the risk of downtime. Disruptions impact our customers’ mission critical operations,” said Vijay Dharmaraj, Chief Architect and Security Officer, FieldEx.“ We recognised we needed a modern observability solution that could help us maintain customer trust, ensure service reliability and proactively identify issues before they impact end users. Datadog fits in beautifully – it caters to both our platform uptime target of 99.9 % availability and provides deep insights that allow us to finetune the system and strengthen both our platform reliability and our overall cybersecurity posture.”

Bringing stability

Since implementation, Datadog has enhanced FieldEx’ s system stability, provided precise issue detection and alerting and freed engineers from manual monitoring tasks to focus on delivering new features and responding to evolving market opportunities at a much faster pace.“ This stability and real-time visibility have directly improved customer trust and accelerated our go-to-market strategies,” said Dharmaraj.

Datadog has helped FieldEx achieve a 30 % increase in operational efficiency. Mean time to detect( MTTD) improved by 92 %, dropping to less than two minutes versus the 25 minutes previously required. Additionally, the mean time to acknowledgement( MTTA) reduced by 75 % from 40 minutes to 10 and mean time to resolution dropped 56 % from 95 minutes to 42.

Datadog Workflow Automation integrates email, Slack and PagerDuty, enabling swift incident response and Datadog Application Performance Monitoring( APM) provides actionable insights on the live system, uncovering performance bottlenecks and setting the stage for their removal. Additionally, Datadog’ s Security Analytics Indexed Logs alongside Sensitive Data Scanner reinforce FieldEx’ s layered cybersecurity defence by delivering real-time threat detection, identifying sensitive data exposure and supporting data loss prevention and regulatory compliance.

Increasing efficiency

Datadog’ s automated round-the-clock monitoring means the engineering team is no longer tasked with manual monitoring and can instead concentrate on more strategic initiatives.

“ Previously, engineers relied on DevOps to access and relay production metrics,’ said Dharmaraj.“ Datadog not only democratised access to critical operational data but also enhanced our security posture by eliminating the need for direct system logins – giving our team secure, real-time visibility into vital production metrics and logs.”

FieldEx is also planning to leverage Datadog On-Call, Real User Monitoring( RUM) and will begin using more of the advanced features within the Datadog platform. p

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