INTELLIGENT TECHNOLOGY
CONNECTIVITY
Mobinet to deploy Plume Platform for delivery of improved services across Mongolia
Plume Design, the global subscriber experience platform serving 450 + Internet Service Providers( ISPs) across 60 countries, has announced that Mongolian broadband provider, Mobinet, is deploying the Plume Platform to power its mobihome broadband service.
The new service gives Mobinet customers access to AI-optimised Wi-Fi, advanced cybersecurity protection, parental controls and real-time home network management through an intuitive mobile app. The Plume Platform continuously learns and adapts to each household, helping deliver stronger Wi-Fi coverage, more reliable connectivity and a safer online experience.
“ At Mobinet, we believe customers deserve more than fast internet speeds,” said Bat-Erdene Tuvd, Chief Technology Officer of Mobinet.“ By partnering with
Plume, we are bringing leading global technology to Mongolia that helps our customers enjoy better Wi-Fi, stronger security and greater control of their digital lives. Just as importantly, it enables us to provide faster support and a better overall customer experience without increasing costs for our subscribers.”
As part of its commitment to customer satisfaction, Mobinet is introducing these advanced capabilities to subscribers without additional monthly charges, bringing world-class connected-home technology to Mongolian households.
“ Mobinet understands that customer experience is the true differentiator in today’ s broadband market,” said Chris Griffiths, Chief Technology Officer of Plume.“ We are proud that after an extensive evaluation process, Mobinet selected the Plume Platform because of its unique ability to deliver smarter, safer and more reliable connectivity to households across Mongolia in a single unified solution.”
The Plume Platform enables Mobinet to provide faster and more proactive customer support. With greater visibility into home network performance, Mobinet can identify and resolve many issues remotely, reducing service interruptions, minimising technician visits and ensuring smoother complaint handling.
Powered by data from approximately 600 million connected devices worldwide, the Plume Platform continuously optimises performance, protects connected devices and helps service providers proactively address network issues before they impact customers. •
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