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GOVERNMENTS TRAIN THEIR DIGITAL GAZE ON HIGH-PERFORMING SYSTEMS
Digital Transformation touches an ever-growing number of Australian Government services . Hope Powers , Vice President – ANZ , Dynatrace , tells us it ’ s now time to focus on the observability of those services to improve their reliability and uptime .
Most stories about Digital Transformation over the past two years have focused on the progress of private enterprise , where – as McKinsey notes – adoption of digital accelerated the equivalent of five years in just a few weeks .
However , arguably the more impressive work on Digital Transformation was – and continues to be – seen in the public sector . That effort has been seen in multiple geographies , including in Australia .
Australia has been on a long trajectory to Digital Transformation . Even by 2015 , Deloitte Access Economics estimated that around 60 % of transactions with federal agencies in Australia were being completed in digital channels , and it noted substantial upsides in driving that figure higher .
Australians now hold over 20 million accounts used to access over 80 government services via online channels .
“ If the around 40 % [ of transactions ] that are still completed via traditional ( non-digital ) channels … could be reduced to 20 % over a 10-year period , Deloitte Access Economics estimated productivity , efficiency and other benefits to government worth around $ 17.9 billion ( in real terms ), along with savings in time , convenience and out-of-pocket costs to citizens worth a further $ 8.7 billion ,” it said at the time .
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