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Once citizens are turned on to new digital ways of interacting with governments , few will want to go back to old ways .
Substantial progress has been made since then , but in particular over the past two years , through the previous Federal Government ’ s 745-day effort that was described at the end of 2021 as ‘ exhausting ’.
Australians now hold over 20 million accounts used to access over 80 government services via online channels . Behind the scenes , the government also ‘ embraced an integrated technology and investment plan based on reuse , a set architecture and the ‘ citizen at the center ’.’
Just an observation
This increased pace of digital delivery is proving permanent . Once citizens are turned on to new digital ways of interacting with governments , few will want to go back to old ways .
and cost effectively , but bad in that customer expectations are already sky-high . Continued innovation and transformation are the only way forward .
As citizens ’ expectations continue to rise and more users shift online , finite government IT teams will need to focus their efforts on extending their observability into cloud-native environments to ensure user experiences are both seamless and secure .
Observability in the cloud is critical because , not only do these environments power the majority of today ’ s digital services , but they also produce a level of complexity that ’ s surpassed human ability to manage .
It all boils down to a very simple notion : you can ’ t manage what you can ’ t see . It may be a simple concept , but it ’ s a far more difficult thing to do in practice , given the rising complexity and scope of dynamic cloud environments .
We ’ re talking about potentially thousands of digital services and millions or even billions of dependencies that might change in milliseconds . That ’ s a lot of data to process in real-time to identify and remediate any issues before they impact the citizen .
This is both good and bad news for public sector IT bosses . Good because it offers a tremendous opportunity to deliver public services more efficiently
The proliferation of microservices , containers , serverless architectures and orchestration platforms only serve to compound these challenges .
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