Intelligent CIO APAC Issue 28 | Page 37


‘‘ business

Of all the changes that the global pandemic imposed on businesses , one of the most significant was the bringing forward of planned Digital Transformation projects .

Across the business world , organizations expedited investments in new technologies and equipped staff with the tools and applications they needed to remain productive while working from home . Many achieved in months or even weeks what previously would have taken years .
Interestingly , it ’ s a trend that is showing no sign of slowing . In fact , research firm IDC predicts spending on Digital Transformation initiatives will reach US $ 2.8 trillion by 2025 , more than double the amount allocated in 2020 .
However , it should be remembered that such initiatives need to go beyond simply deploying new technologies . Attention also must be given to how those new technologies are being used and the impact they are having on productivity and the experience of your employees , customers and partners . monitoring and reporting on their adoption and impact . The key is finding an efficient and effective way to do this .
One of the most effective ways is to leverage to show what software is being used , and whether it is being used effectively . Such data can show which solutions have been fully adopted and which are under-utilized .
It can also indicate where specifically in an application the users are becoming confused or not using key features , and what new tools would most benefit the organization .
These insights can be used to determine what makes users more productive , and why they abandon certain processes or functions of the software . It can also provide the full picture of where and why usage drops off .
The data can also help to streamline software spend by uncovering unused licenses and redundant systems , or by revealing tools that aren ’ t being used much at all and are good candidates for phasing out .
Clarence Dent , ANZ Regional Vice President , WalkMe
Assessing the impact of technologies The digital adoption platform
Technology vendors are constantly rolling out new platforms , features and functionality that should be beneficial to organizations . Companies continue to buy these technologies , but often don ’ t focus on how well they are adopted , and whether they are actually using them in the way that was intended .
Indeed , Forbes reports that 84 % of all Digital Transformation projects fail because they failed to achieve the anticipated results . That ’ s a lot of wasted time , money and effort .
With organizations continuing to roll out new digital tools , maximizing the value of these tools requires
Increasing numbers of companies are creating their data-driven adoption dashboards using digital
One of the most important KPIs for measuring successful adoption is how quickly new employees are onboarded and get up to speed with new software tools .
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