CASE STUDY
Pacific Textiles , a global leader in the textile manufacturing industry , has selected Rimini Support to support its highly customized , mission-critical S / 4HANA implementation – the backbone of its manufacturing operations .
Rimini Street ’ s faster , more comprehensive software support has enabled Pacific Textiles to achieve significant reduction of IT costs , freeing resources to focus on projects and investments for competitive growth and advantage – including the move to a new data lake architecture .
Pacific Textiles is one of the world ’ s leading manufacturers of customized knitted fabric in the textile industry , and its products are used in the production of over a billion garments each year .
The company collaborates closely with apparel brands to design fabrics that meet customized orders , delivering more than 3,000 new samples for its customers each month .
The company heavily relies on SAP software to run its business including sales order entry , production planning , material procurement and many other critical ERP functions .
“ When we purchased SAP , the closest product we were offered to fit our needs was the Mill Products industry solution , traditionally used for paper products and steel manufacturing . Obviously , textiles didn ’ t fit quite well into that , so we required an extensive number of customizations ,” said Hubert Tsang , CIO , Pacific Textiles .
“ SAP support was helpful during our initial implementation . But the service quality deteriorated after that . It became a slow , cumbersome process . With standard SAP support , we ’ d submit a ticket , wait
WITH THE MONEY THAT WE ’ VE SAVED BY MOVING TO RIMINI STREET ,
PACIFIC TEXTILES IS NOW ABLE TO WORK ON KEY , STRATEGIC PROJECTS THAT
WE ’ VE BEEN WANTING TO DO
FOR YEARS .
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