CASE STUDY
With a reputation for developing innovative products to meet market needs , Pacific Textiles received multiple awards for its new products over 2023 including :
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A fluffy 3D fabric with high elasticity – awarded as the “ 2023 Excellent Fabric ( First Prize ) in China ’ s Dyeing and Printing Industry ” by China Dyeing and Printing Association (“ CDPA ”) in July 2023 . A super-smooth and skin-friendly imitation cotton fabric was awarded as the “ 2023 Excellent Fabric ( Second Prize ) in China ’ s Dyeing and Printing Industry ” by CDPA in July 2023 . A smooth and skin-fitting pearlescent fabric for underwear was certificated as the “ China Knitting Products Fashion Trends 2023 / 2024 – Technologically Innovative Product ( Recommendation )” by China Knitting Industrial Association (“ CKIA ”) in August 2023 . A smooth-to-skin superfine velvet and imitation cotton fabric without silicone oil was certificated as the “ China Knitting Products Fashion Trends 2023 / 2024 – Comfortable Product ( Recommendation )” by CKIA in August 2023 . A natural cooling fabric with UV protection was certificated as the “ China Knitting Products Fashion Trends 2023 / 2024 – Multi-functional
Product ( Recommendation )” by CKIA in August 2023 .
Over the first half of the financial year , company management implemented measures to strengthen competitive edges , such as :
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Reinforcing sales teams to boost sales for both domestic and overseas markets . Conducting internal reorganization to form a robust research and development function to enhance innovative merchandise development and strengthen our edge on sophisticated high quality synthetic fabric development to Drive business growth . Expanding customer portfolio by diversifying product variety .
China focused measures included the exploration of new product lines and cultivation of customer relationships to enhance growth in domestic market .
Completion of the Group ’ s new factory in Vietnam is in sight with full production expected to start in the second quarter of 2024 .
a while for them to process it , go back and forth , then wait endlessly for a resolution . Ultimately , we were only able to solve most of our problems by spending more on SAP professional services ,” said Tsang .
Frustrated with the quality , speed and cost of vendor support for S / 4HANA , Pacific Textiles began searching for a third-party support provider and quickly chose Rimini Street because of the company ’ s size , scalability and rich enterprise-grade capabilities .
In addition , Rimini Street was the only option that offered Pacific Textiles the multi-language support they required as a global business .
With the move to Rimini Support , Pacific Textiles is benefitting from :
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Maximum 10-minute response time instead of 4 hours with SAP , a 96 % reduction in response time commitment Direct access to a named , dedicated Primary Support Engineer ( PSE )
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