CIO OPINION click level . This can bring to light which applications are helping employees do their best work , which are not being used and where specifically users are getting confused or frustrated leading to an abundance of digital friction , getting in the way of productivity sometimes to the point of Software Paralysis in which productivity slows or halts .
But what does the right DAP look like ? Generally , it should be able to unify the digital employee experience across applications and across both desktop and mobile devices . It should be armed with automation to take repetitive tasks off the employee ’ s shoulders and free them up to focus on more strategic initiatives .
And it should provide actionable user data insights so that solutions can be deployed to continuously improve the digital employee experience , productivity , and allow leadership to make informed business decisions to maximise their existing software portfolio .
The result is win-win . The organisation is more productive and can truly maximise its software investments and the employee has a better overall experience and is able to excel on the job .
The future , agility with the right technology
Remote , hybrid and mobile-optimised workforces could be a game changer for the working landscape in more ways than one .
Deskless workers could well become the norm . Mobile technology has continuously evolved over the years , with smartphones now having enough processing power to create files , slides or spreadsheets .
Organisations must arm their employees with the right technologies to be able to do their best work regardless of their location or device .
By supporting their workforce with digital adoption solutions , companies can reduce inefficiencies while also empowering workers to perform at their best .
Ultimately , companies that are able to optimise their employees and tools for mobile , remote or hybrid environments can become just as effective as their on-site counterparts in serving customers ’ needs and maintaining service functionality . p
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