NEWS
DNB and Ericsson catalyze digitalization for enterprises in Malaysia
Digital Nasional Berhad ( DNB ) and
Ericsson have announced a program to catalyze the digitalization of enterprises in Malaysia , enabled by the capabilities of the world-leading 5G network .
These industry initiatives will pave the way for advanced technologies to digitalize enterprises across different industry verticals – driving Malaysia forward as a leading digital nation .
Intel will be the technology partner , as per an earlier MoU to collaborate on the development of 5G use cases to spur the adoption of the new technology by enterprises .
MoUs for piloting autonomous transport with eMooVit Technology Sdn . Bhd , fleet management with Scania and smart manufacturing with SKF Malaysia will enable the development of solutions , innovations and capabilities based on 5G connectivity that will address the challenges in the digital journey of the enterprises .
These use cases will drive the development and deployment of new telecommunications solutions tailored to meet the evolving needs of these enterprises .
The high-speed and low-latency characteristics of 5G enable efficient communication between machines , robots and systems within a factory , leading to improved productivity and efficiency .
David Hägerbro , Head of Ericsson Malaysia , Sri Lanka and Bangladesh , said : “ We are preparing enterprises for their digitalization with a future-ready network . The digitalization of industries in Malaysia will enable the country to leapfrog as a Digital Nation . But they need to begin planning and investing in their digital journey now or risk being left behind because digitalization is no longer an option .”
Call Design and ProHance announce strategic partnership to advance back-office operations
Call Design has announced a strategic partnership with ProHance – an enterprise-grade operations enablement and analytics platform .
As part of the partnership Call Design will integrate ProHance ’ s operations management platform into the back-office operations of its enterprise clients .
This integration will leverage ProHance ’ s capabilities to provide actionable insights and real-time data analytics , allowing backoffice leaders to significantly reduce manual efforts and focus on strategic activities that enhance customer service outcomes .
Brendan Maree , Vice President and Country Manager Australia and New Zealand , ProHance , said : “ With the winning combination of ProHance technology and Call Design ’ s capabilities and consulting skills in workforce optimisation we ’ ll be able to provide customers with best-in-class technology but also unparalleled service and support .”
This partnership represents a significant milestone in Call Design ’ s ongoing commitment to delivering exceptional services and solutions to organisations around the world . Businesses looking to optimise their workforce at an enterprise level can now leverage the combined expertise of these two industry leaders .
By integrating ProHance ’ s advanced analytics into Call Design ’ s workforce optimisation solutions , businesses can gain deeper insights into their operations and make data-driven decisions to enhance productivity and efficiency .
Nimesh Dhanak , CEO , Call Design , said : “ As a missing piece in the puzzle for back-office operations , the ability to get meaningful metrics has , in the past , been challenging . With ProHance , this is now possible and streamlines previously manual processes .”
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