EDITOR ’ S QUESTION
VINCENT TANG , VICE PRESIDENT , ASIA , EPICOR
SANDIE OVERTVELD , SVP , FRESHWORKS APAC & MEA
AI has become an innovative force in the manufacturing industry , poised to transform and revolutionise production processes . With its ability to analyse large datasets , identify patterns and make informed decisions , AI is driving greater productivity and competitiveness .
Gen AI has become a transformative force across various sectors , providing innovative solutions to complex business challenges . We observe three key changes AI introduces to enterprise software : workflow automation , co-pilot assistance and data analytics for decision-making .
Manufacturing , a data-rich sector , generates vast amounts of information at each stage , from supply chain logistics to customer feedback . These complex data make traditional , manual extraction of actionable insights difficult . AI brings value by using advanced algorithms and machine learning to analyse and interpret this information , now available from the point of demand .
As businesses rapidly adopt AI , its applications have been expanding in scope and impact . Smarter AI can now understand customer sentiments , handle simple queries and free up agents .
For more nuanced or complex inquiries , AI can triage these accurately in real-time to the right agents .
The synergy between AI and ERP will do more than improve existing workflow processes ; businesses that leverage the technology will unlock the new vision of industrial operations .
Riding on this AI wave , enterprises need to adopt AI-powered solutions to level up their customer and employee experiences , boosting efficiency and engagement .”
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