COUNTRY FOCUS : MALAYSIA
the people that we have to put into the project , which includes implementation , testing and support after the upgrade .”
Kevin Khoo , CIO , Sunway by the ability to customize it to their various business processes , they eventually adopted the JD Edwards platform for all their business units . This pivotal move , which began with 13 separate instances , has now been streamlined to nine , optimizing the conglomerate ’ s operational efficiency .
“ JD Edwards made it so easy for us to customize to meet our business needs . We put in our best practices into the system , and created a center of excellence that can do a lot of JD Edwards implementation customization by ourselves ,” Khoo said . “ But when we had to do a software upgrade , the process cost a lot , not only the dollar value , but also the downtime associated with the upgrades and
He said : “ The people that we have doing the upgrade , we could have found better use for them . There are many digital initiatives the group would like to embrace . However , because of the resources that were stuck in the upgrade process , these projects were constantly pushed behind .” And when they went to Oracle for support , Khoo recalled , “ Here we are fighting fire , and all we can do is wait . Oracle does not typically support customizations , and will begin to ask questions such as ‘ Is this part of their work , or is this something that we have to address ourselves ?’”
To ensure support for their JD Edwards applications and customizations , and to eliminate disruptive upgrades , Khoo selected Rimini Support for JD Edwards . With Rimini Support , Sunway Group can continue running its highly customized JD Edwards applications for at least another 15 years backed by 24x7x365 global coverage with under 2-minute response times for critical P1 issues on average .
In addition to the operational benefits , Khoo is also able to enhance talent retention . He acknowledges that there is a lot of employee turnover in the IT space . To grow and retain his team members , it was important to him to dedicate time for skills development .
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