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New research reveals 84 % of Australian IT leaders trust AI agents equally or more than humans
Ninety-three per cent believe AI agents will deliver meaningful business outcomes in the next 12 – 18 months.
SnapLogic has released the findings of its AI Agents: The Final Frontier of the Enterprise report, offering critical insight into the readiness of Australian IT infrastructures for successful implementation of AI agents.
Polling over 250 decision-makers across Australia as part of a global survey, the report analyses the investment, readiness, and adoption of AI agents to streamline IT and business processes.
Australian enterprises have already recognised the immense business value of GenAI, delivering tangible business benefits by improving employee productivity and optimising processes across departments. Having emerged as the next evolution of AI, organisations are racing to implement AI agents to streamline processes even further while IT leaders increasingly place their trust in the technology to drive business outcomes, as evidenced by:
• 39 % trust AI agents more than a human to do an effective job.
• 45 % trust AI agents the same as a human to do an effective job.
• IT teams currently spend an average of 16.3 hours / week building, deploying, integrating, or fixing AI technologies.
• Respondents expect AI agents to save an average of 20.7 hours / week.
Support for AI agents in the enterprise is staggeringly high, with IT teams poised to gain the biggest transformation as 82 % of respondents report IT departments will benefit the most from the technology.
Key findings include:
• 74 % of respondents report that implementing and building AI agents over the next 12 months is a priority.
• 93 % are confident that deploying AI agents will deliver meaningful business outcomes in the next 12 – 18 months.
• 92 % are planning to invest over $ 1,000,000 in AI agents over the next 12 months.
• 68 % of organisations plan to deploy a dozen or more new AI agents within the next 12 months.
Despite 89 % of respondents reporting they have already effectively leveraged generative AI( GenAI), the survey found that 62 % are currently using or planning to implement AI agents, pointing to key barriers preventing deployment, including:
Brad Drysdale, Principal Solutions
Engineer, SnapLogic
• 58 % report data security and privacy concerns.
• 42 % report legacy technology and lack of integration.
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