CASE STUDY
With a focus on streamlining operations and enhancing efficiency, Technology Solutions initially turned to ManageEngine to address client compliance challenges. The results were transformative, reducing the MSP’ s workload by more than 50 % and enabling a more seamless IT management experience.
The challenges of manual management
With cybersecurity at the top of mind for many organisations, Technology Solutions faced a pressing need to fulfil each client’ s rigorous compliance requirements, which mandated features such as password expiration and user self-service capabilities.
Technology Solution’ s background
Technology Solutions is a leading managed service provider( MSP) based in Melbourne, Australia. The company is a comprehensive provider of cuttingedge managed services, infrastructure and software solutions tailored to meet the diverse business requirements of its clients across the country.
As a technology-intensive company, Technology Solutions offers a wide array of services, including infrastructure consultancy, on- and off-site support, custom software and web development, software and web application testing, and enterprise architecture consulting.
The company’ s solutions span integrated business systems, system applications, product development and communication and network management, addressing the evolving needs of modern businesses with state-of-the-art technologies.
The existing processes were labour-intensive and prone to user error, requiring IT staff to manually manage password resets and account unlocks. For IT teams, although these tasks were necessary, they were also mundane and took valuable time away from other projects. To meet these demands while minimising operational strain, Technology Solutions began evaluating potential solutions, exploring how automated tools could help.
Why did Technology Solutions go with ManageEngine?
After exploring various options, Technology Solutions selected ManageEngine’ s self-service solution, ADSelfService Plus.
According to Shabaz Sarwar, Services Manager at Technology Solutions, the decision was based on several key factors. The solution’ s ease of use was a standout benefit.
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