CASE STUDY
“ When we analysed the ADSelfService Plus solution from ManageEngine, we found it simple and easy to use. It does exactly what we need without unnecessary complexity,” said Sarwar.
Cost-effectiveness also played a significant role, as ManageEngine’ s pricing was more competitive when compared to other solutions with similar functionalities. Exceptional support further reinforced the company’ s decision, and during the evaluation phase, ManageEngine’ s technical support stood out.
“ While doing the demo, the support was excellent. Whenever I reached out via chat, the team quickly jumped on a screen share, provided friendly and accurate answers, and gave us confidence in the product,” said Sarwar.
Shabaz Sarwar Services Manager, Technology Solutions
Technology Solutions also praised ManageEngine’ s webinars.
“ One of the things I like about ManageEngine is [ its ] webinars. They are short, focused and very useful. What’ s great is that they’ re not just about selling the products; they focus on broader technology trends and knowledge. That’ s something unique and really valuable,” said Sarwar.
The results: Technology Solutions can now focus on high-value activities
Implementing ADSelfService Plus was a straightforward process, thanks to robust deployment support from ManageEngine. The results were immediate and impactful.
WHAT’ S GREAT IS THAT THEY’ RE NOT JUST ABOUT
SELLING THE PRODUCTS; THEY FOCUS ON BROADER
TECHNOLOGY TRENDS AND KNOWLEDGE. THAT’ S SOMETHING UNIQUE AND
REALLY VALUABLE.
Over 50 % of account management tasks – such as password resets and account unlocks – were eliminated. End users could now manage these tasks independently, significantly reducing the volume of support calls.
This meant that Technology Solution’ s IT team could allocate resources to higher-value activities rather than routine support tasks.
Following the success of the initial deployment, Technology Solutions rolled out ADSelfService Plus to multiple clients.
Technology Solutions now enjoys ManageEngine excellence
Technology Solutions says its journey with ManageEngine shows the value of simple, costeffective, and well-supported IT solutions.“ As an MSP, our job is to solve problems quickly and effectively. When issues arise, we need support that is both responsive and knowledgeable. That level of responsiveness was a key factor in choosing ManageEngine, and it’ s why we continue to work with them today – the support has consistently been outstanding,” said Sawar.
By implementing ADSelfService Plus, Technology Solutions was able to not only navigate the increasingly complicated landscape of compliance requirements but also achieved significant operational efficiencies, positioning itself as a more effective and responsive MSP.
Encouraged by the success of ADSelfService Plus, Technology Solutions has started exploring additional solutions from ManageEngine.
“ I would say, without hesitation, that our experience with ManageEngine has been excellent,” said Sawar. p
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