FEATURE: AI INNOVATION
Zia Hubs: Unlocking enterprise data
Zoho also announced Zia Hubs, a feature embedded in Zoho WorkDrive that transforms how enterprises interact with unstructured business data.
Businesses can upload and organise content – from PDFs to videos and audio files – into dedicated hubs. From there, Zia AI provides:
• Agentic AI services( AI agents that act contextually)
• Unified search across all files
• Comprehensive analysis for decision-making
CRM for Everyone – key features
• Ask Zia for reports, workflows and data insights
• Build no-code modules with simple drag-and-drop
• Visualise workflows and customer records in real-time
• Orchestrate work across teams automatically
This enables businesses to make full use of their content while retaining granular control over user accessibility and permissions.
CRM for Everyone: Expanding beyond sales
Zoho also introduced the latest iteration of CRM for Everyone, a platform designed to extend customer relationship management beyond the sales team to every function within the organisation.
New features powered by Zia AI include:
• Report creation with Ask Zia – Natural language prompts generate custom reports
• No-code custom module creation – Allowing nontechnical users to adapt the CRM
• Workflow creation – Plain text prompts build automation sequences
• Image to Canvas – Adding visual design layers to CRM elements
ZOHO BUILDS AI TOOLS
WITH USEFULNESS IN MIND, STRIKING A BALANCE BETWEEN PROVIDING AI TECHNOLOGY THAT
ASSISTS WORKERS WHILE RIGHT-SIZING MODELS THAT DON’ T REQUIRE BURDENING CONSUMERS WITH ADDITIONAL COSTS.
Other innovations include Connected Records and Connected Workflows, designed to link customer journeys across multiple departments seamlessly.
Local impact and global vision
Zoho has committed to deploying Zia LLM across data centres in the US, India and Europe. Customer access will roll out over the coming months, with Zia Hubs launching later this quarter.
For Hong Kong businesses, this provides early access to cutting-edge technology while ensuring compliance with local data regulations.
Beyond product innovation, Zoho’ s philosophy is to offer enterprise-grade AI at accessible costs – making it easier for SMBs as well as large enterprises to innovate without prohibitive expenses.
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